Warranty Policy

1. Warranty coverage

Tezeus service team will provide you with the best quality service efficient service for your every trip to provide a comfortable guarantee. The product warranty complies with the provisions of EU 2019/771. Please refer to the table below for the warranty duration of the relevant parts (non-human factors):

Frame and Fork	5 years
Motor	2 years
Taillight	2 years
Other Electronic Components	2 years
Display Panel	2 years
Battery	2 years
Belt	1 year
Other Mechanical Components	6 months

 

This limited warranty is specifically limited to the replacement of defective frames, defective products or defective parts or accessories and is the only remedy for consumers. Maintenance or replacement within the warranty period will not extend the warranty period. This warranty shall not affect any legal rights of the consumer. This limited warranty does not cover parts or accessories that are normally worn, improperly assembled, improperly followed up, or installed by anyone other than a certified Tezeus bicycle specialist without Tezeus' express instructions. The warranty does not apply to damage or failure caused by accident, misuse, misuse, neglect, corrosion or failure to maintain or service the product in accordance with the written instructions accompanying the product, the Tezeus application or at a specified appropriate time interval. Modification of the framework or component and failure to download and install mobile device application updates will invalidate this warranty.